Site Troubleshooting

The Dherbs product line offers an array of herbal supplements and cleanses that appeal to a diverse demographic. All affiliates are welcome to apply, however, certain profiles are not eligible for the program at this time. For example, advertising networks and social media pages with low followings are not yet eligible to become affiliates.

For full details on eligibility, please read our Affiliates Policy. We are currently supporting affiliates in English.

For prospective affiliates to gain access to the Affiliate Program they must apply and be approved by Dherbs.

You can apply through the Affiliate Portal and once you have been accepted, you will be notified by email and will be directed to our users end.

Each qualifying sale earns a commission (excluding sale returns and sale cancellations). Our cookie period is 30 days and affiliates will receive a commission on sales attributed to their account during this time.

Commission is paid on the order price (excluding shipping). Affiliates are eligible for sales based on the last click within the cookie window. All records of transactions can be found in on your Affiliate Dashboard.

There is no contract to sign when joining our program. You will be required to agree to the Terms and Conditions and to Dherbs’ Affiliates Policy.

You can leave the program at any time by sending an email to affiliates@dherbs.com. Dherbs also reserves the right to remove affiliates from the program at any time.

As an affiliate, you’ll have access to banners for our most popular item, the Full Body Cleanse, other eligible products, and png files of individual products and our logo to create your own ads or banners. You will also be able to create tracked links to any Dherbs product page.

There’s no exclusivity agreement. You can take part in other affiliate programs in addition to belonging to ours.

Want to learn more? Contact us to get in touch with Dherbs Affiliate Support. We can be reached at affiliates@dherbs.com.

If Your Username, Email Address, or Password Is Not Being Accepted

  • Make sure that the email address you’re using is the one attached to your account.Be sure you’re signing in with your username. If your shop name is different from your username, don’t use your shop name to sign in.
  • Try resetting your password.
  • Try accessing the site with a different web browser.

If You Receive an Error Message about Your Username or Email Address Being Invalid

  • You may not have registered for an account. If you signed up for the newsletter, a contest or promotion, it does not automatically create an account for you.
  • You may have closed your account. Please give us a call so we can verify the status of your account.

If the problem persists, please contact us at 866-434-3727 Monday-Friday 8:00am – 6:00pm PST or Sat 9:00am – 2:00pm PST

If you’re looking to return an item or get a refund, or if you have general issues with an order, our first recommendation is that you contact us by phone at 866-434-3727 Monday-Friday 8:00am – 6:00pm PST or Sat 9:00am – 2:00pm PST. We may be able to quickly resolve the issue.

If you’re unable to get in touch with us via phone or after business hours please leave a voicemail with your name, order # and issue and we will get back with you as soon as we are in the office or you may email orders@dherbs.com and we will get back to you as soon as we are in the office .

Item isn’t as described

It would be best to contact us via phone at 866-434-3727 Monday-Friday 8:00am – 6:00pm PST or Sat 9:00am – 2:00pm PST to resolve this issue.

The Multiple Types of Coupon Codes at Dherbs

Review Discount 15% off: A coupon code is sent to the customer when he or she writes a review on a previously purchased product.
Newsletter Signup 5% off: This discount gives a new email address a 5% discount for their first order.
Tell A Friend 5% off: This discount gives 5% off for referring a friend. It also provides the friend with a 5% coupon to utilize on an order.
Are You Still Interested 5% off: Sends a 5% coupon to you to see if you really were interested in the product.
Contest Participation: If you are the winner of a contest or challenge, you will receive a special discount coupon by email. Those who do not win will also receive a coupon code for entering.

 

How to Apply a Coupon Code

1) Once you add an item to your cart, continue to checkout.

2) You will be prompted to the Billing page to enter a Redemption Code.

3) Once the code is entered, add the payment method and proceed to the Confirmation page.

4) If the code is valid, you will see the amount discounted above the Item total.

You can choose whether or not to utilize the coupon code by typing REMOVE in the Redemption code box and proceeding to the next page.

 

Problems

If you’re having difficulty redeeming a coupon code, please contact us at 866-434-3727 Monday-Friday 8:00am – 6:00pm PST or Sat 9:00am – 2:00pm PST