Rates and policies for Domestic/International Shipping orders
Shipping costs are based on the shipping service level you choose. Check the table for our domestic shipping rates/ international shipping rates.
|Orders||Standard Shipping||Signature Conformation Shipping||International Shipping|
|Shipping Rates:||$7.50||$10.35 (required for first time orders)||$TBA**|
|Order Processed & Shipped*:||24-48 hours||24-48 hours||24-48 hours|
|Shipping Time:||5-14 days||5-14 days||7-14 days|
|Overall Delivery Time:||7-14 days||7-14 days||9-14 days|
* We require that first time customers send their order to the billing address on file with the card account. We require you to do so in order to comply with our fraud prevention standards. We are sorry for any inconveninece this may cause.
*ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 48 HOURS OF A BUSINESS DAY. IF ITEMS ARE ON BACKORDER, ORDER WILL NOT SHIP.
*YOU WILL ALSO RECEIVE A DELIVERY CONFIRMATION # WITH IN 48 HOURS OF A BUSINESS DAY
**INTERNATIONAL SHIPPING PRICES VARY DUE TO LOCATION
Rates may change
Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional one to two days. U.S. Territories and APO/FPO U.S. Military addresses We directly ship to APO/FPO U.S. military addresses and U.S. Territories.
International orders dherbs.com, offers international shipping worldwide. Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.
Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
DHL INTERNATIONAL SHIPPING To ensure the DHL courier can deliver your goods in shortest possible time after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to DHL the goods will be delivered to you. What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.
If you have questions regarding an international order you have already placed or if you have specific questions regarding international orders, please contact dherbs.com directly by email firstname.lastname@example.org or +323 522 3370 / 866-4DHERBS.
Risk of Loss
All items purchased from dherbs.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Dherbs.com reserves the right to send packages with signature confirmation in cases where we believe a signature receipt is appropriate for the safe delivery of your order.
Missing or Lost Packages
Missing or lost packages MUST be reported to Dherbs within 15 days of expected delivery date. If we are not notified within 15 days from shipping that a package has not been received, we will not be able to process a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the missing package.
Missing Package Form
Click on the link to fill out this form if you have been a victim of theft.
Paying By Money Order
For your convenience, we also accept money orders. You will be guided during checkout as how to mail your money order AFTER you have processed your order successfully either online or on the phone. Please note the following important points prior to completing order:
Make Money Order Payable to:
Mail Money Order to:
2734 Fletcher Drive
Los Angeles, CA 90039
Process Your Order Prior to Mailing Money Order
Complete mailing ONLY after you have submitted your order successfully and you have generated a receipt if purchasing online.
Mail Money Order AT LEAST with a Certificate of Mailing
We recommend that you send it by USPS registered mail so that you can receive a proof of delivery. Please note that the loss or replacement of your mailing will be your responsibility UNTIL it is delivered to "Dherbs" successfully.
Include Your e-Mail Address and Order Number with the Mail
Be sure to include your order number, phone number, and e-mail address in your mail so that we can match with our records and notify you immediately.
When Will My Order Ship?
Your order will ship immediately after the money order has been received and cleared our bank. We process your payment quickly and the same day of the receipt and the processing by our bank usually takes 2 days. However, it can take longer depending on your the bank your checks is issued on and the rules banks use to release funds based on its clearing schedule.
Check on the delivery status of your package, please go to Track and Confirm at http://www.usps.com.
Your complete satisfaction is our ultimate goal. You must return any item shipped by dherbs.com for a full credit or refund of the product price, keeping the following in mind:
- Dherbs does not make refunds for any opened containers or bottles.
- Item must be in new condition with original packaging and accessories.
- You must return the item to us within 15 days of receipt of purchase.
- If you open a container(s) or bottle(s) that exist in a cleanse, regimen or kit, there will be NO refund for that cleanse, regimen or kit. NO EXCEPTIONS
- Digital products are non-returnable and non-refundable
We'll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee will apply.
We do not provide return labels for products being returned. Customers are responsible for all return shipping charges.
If your return is not the result of our error, your *true postage fee will apply. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.
*true postage fee, in many case Dherbs will share in your postage cost therefor if you decide to return a product(s) we will charge you for the full cost of shipping.
HOW DO I RETURN MY DHERBS ORDER?
Download a return slip
Start your online return by clicking the button below and following the on-screen prompts. After you set up your return, you'll receive a return slip that can be used to ship your product back to us.
Return your order to the dherbs store
Bring your packing slip or order number to the Dherbs store. After your return is received, we'll refund your original payment method. Please allow up to two billing cycles for the refund credit to appear on your statement.
If you decide to refuse any shipments from Dherbs.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Dherbs.com. This amount will be subtracted from your refunded balance.
Contact customer service
Phone: 1-866-4DHERBS OR +323 522 3370